CUSTOMER SERVICE

How Will My Order Be Shipped and How Much Will I Be Charged?

Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays). Your order will be shipped Standard Service unless you select an alternative. Once it is shipped, orders are generally received within 7-10 business days.

INTERNATIONAL CUSTOMERS

Your shipping charge will vary based on weight and country of destination.Your package will be subject to customs/duties charges

How do I return/exchange an item?

We want you to love what you ordered. If something is not right, let us know. Follow the directions on the back of the packing slip to return merchandise for credit. If you would like other items you may place another order through the web site or specify what items you would like in the New Merchandise area on the packing slip. Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.

Please remember to include the order number on your return label. Our return address is:

SIX2SIX RECORDS
1034 IRIS AVENUE
BALTIMORE , MD 21205

Your refund will be credited back to the same card used to make the original purchase. Please allow one to two billing cycles from the day you return the merchandise for your account to be credited. Sorry, we cannot accept COD returns.

*Please note that International and Canada orders are refunded in US dollars. Your credit card company will calculate the current exchange rate automatically.

Please note that SIX2SIX Records is unable to provide a pre-paid return label for shipments sent outside of the continental U.S, and for some larger merchandise. In these cases, your package will not qualify for free Merchandise Return service with USPS. Returns made without a pre-paid shipping label can be sent via traceable method to the address shown above; please note that any shipping fees associated with making these types of returns are the responsibility of the customer.
You may return an item and get a full refund, or exchange the item, within 5 days from delivery.. That means that you have 5 days from receiving your package to choose an exchange or refund. This assumes that the item has not been worn and is returned in the same condition as you received it.In case of a return or exchange, you cover the cost of shipping. If the return is due to a faulty item or wrong item, however, we will reimburse your shipping costs. Note that we do not reimburse the original cost of shipping.

1. Always email our customer service crew so that we can make a reservation for your exchange item. Customer service is reached at six2sixrecords@gmail.com .If you do not email us to reserve your exchange item, you'll risk it being sold out. Be prepared to state your customer and order number when you email.

2. When you've emailed customer service, fill out the return slip that was included in your package.

3. Send the item, along with the return slip, back to us; you'll find our address on the return slip. You pay the shipping.

4. When we've received your return and approved of it, we send out your exchange item. If the exchange item costs less than the original item, we refund the money to your credit card.Note that you pay the return freight costs. You are responsible for items lost in transport.